Returns & Exchanges

Return/ Exchange Policy

Updated: September 23rd, 2025

 

If you are not happy with your purchase for any reason, we will gladly accept some items for exchange or refund in their original, tagged condition, within 14 days of your delivery date. 

Due to the intimate nature of the products we sell, we cannot accept exchanges or returns for some of our products: 
•    Underwear including briefs and thongs
•    Shapewear bodysuits
•    Shapewear shorts
•    Swimwear

Please ensure that you have selected the correct size, style and fit for the shapewear you wish to purchase before ordering.

•    For exchanges a R198 shipping fee is payable on exchange authorization and prior to the exchange taking place.
•    For returns R99 will be deducted from your refund for the return shipping. The original shipping and handling you paid when placing your order will not be refunded. 

Please allow 5–7 business days after we receive and inspect your exchange/ return at the warehouse for your exchange/ refund to be processed.

All items are inspected upon return. We reserve the right, in our sole discretion, to deny your request for an exchange or refund for your returned items (in whole or in part) if any of the following conditions are found:
•    Products returned without original tags attached.
•    Products showing wear and tear, or at the end of their intended lifespan.
•    Products are not genuine Pear Shapewear items.
•    Items damaged by misuse, alterations, improper care, or accidents.
•    A partial return of less than all items in a product that is sold as a multi-item product.
•    Instances of abuse of the Pear Shapewear Exchange/ Return Policy.
•    Items not purchased on pearshapewear.com. (For purchases made through a retail store, please return to the original place of purchase.)

A Pear Shapewear exchange/ return authorization is required in advance of your mailing of any product to Pear Shapewear. Our exchange/ return authorization only applies to the specific items listed in it. Additionally, we only issue exchanges/ refunds for the items included in a valid exchange/ return authorization that we receive in the return package.

How to Submit Your Exchange/ Return:

Step 1: Submit Your Exchange/ Return
Contact us at hello@pearshapewear.com to exchange/ return your purchase within 14 days of your delivery date. All items must be in their original, tagged condition.

Step 2: Prepare Items For Pick Up
We will send you a waybill for collection of the items, which you will need to print and attach to the parcel. To ensure you receive a timely exchange/ refund, pack the order with the correct corresponding waybill.

Step 3: Get Your Exchange/ Refund
We carefully inspect all items once your return is received, which can take up to 7 business days after delivery to our warehouse. Exchanges/ returns are subject to an exchange/ return shipping fee. The exchange shipping fee is payable on exchange authorization and prior to the exchange taking place. The return fee is deducted from your refund on receipt of your return.

For more information about exchange/ return shipping fees, please see “Exchange/ Return Policy”.